I went back through and tried the offline activation process again that Nancy supplied a link to, as per below. So I dont think it is this, but it is the most likely reason so far, so I am going to investigate further. So I downloaded and installed Java8 to see if that was the issue thinking if I could get it to validate I will uninstall Java8 after validation and then install Java6, but unfortunatley with Java 8 installed it still did not validate. I did notice that it requires Java 8 or later for TLS1.2 and I know CS6 requires Java 6.
On the two differnt machines I am running Yosemite10.10 (test machine) on one and Sierra10.12 on the other and I am running Google Chrome 92.0 and Safari 12.12 on both of these machines. When I read into the info on the link you supplied, it says if affects OS 10.8 and before as well as differnt older web browsers. This is actually a really intresting read and the timing of being able to validated the serial number before and adobe turning inforcing TLS1.2 on Jdoes fit as I am only now experiencing this problem.
I spent time on adobe chat last night and they even issued me a new serial number, but that didnt work either and now they wont talk to me in chat saying the product is no longer supported. The strange thing is that I reformatted a machine last month and its all OK. I also tried from home and through my phone just incase our work router, internet, virus protection software was casuing issues. I have tried this on both a Sierra and Yosemite Mac, both freshly reformatted and I get the same problem. If I hit retry it will come up with the same screen again and if I hit connect it will let me install and even run updates of the programs but won’t validate, which will only leave the software useable for 7days. When I try to validate the serial number it comes up with a “Please connect to the Internet and retry” error, saying it isn’t connected to the internet.
I cant get it to validate a legit serial number that is registered to my adobe account. Has anyone else had trouble validating serial numbers during the install process of CS6 in the last week or so?
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